Have questions regarding the new RefWorks or need some technical support? Contact our Support Team for help.
E-mail us or telephone us +1- 800-521-0600 ext. 74440 or +1-734-997-4440
Support hours are:
Monday – Friday: 8:00 am – 9:00 pm Eastern Time
In addition, the new RefWorks Support Pages are available at any time.
More information about upgrading to the new RefWorks can be found at: https://knowledge.exlibrisgroup.com/RefWorks/Training/ProQuest_RefWorks_Customer_Resources
We offer several webinars on many different topics each month. Below are links to our schedule of upcoming sessions and recordings of recent ones.
Informational webinars presented by the RefWorks Product Manager and recordings of past ones can be found at: https://knowledge.exlibrisgroup.com/RefWorks/Training/ProQuest_RefWorks_Customer_Resources
Our New RefWorks screencasts are available 24/7 on our YouTube Channel. Click here to begin watching.
An institutional account is available to anyone at a subscribing institution and includes unlimited document storage, unlimited sharing inside and outside the institution, easy institution-wide sharing, phone and email tech support, training and more.
To create a RefWorks account:
Once you activate your account (you'll receive an email with a link to complete the registration process), you’ll get access immediately and can get started managing your documents.