Have questions regarding the new RefWorks or need some technical support? Contact our Support Team for help.
E-mail us or telephone us +1- 800-521-0600 ext. 74440 or +1-734-997-4440
Support hours are:
Monday – Friday: 8:00 am – 9:00 pm Eastern Time
In addition, the new RefWorks Support Pages are available at any time.
More information about upgrading to the new RefWorks can be found on our
We offer several webinars on many different topics each month. Below are links to our schedule of upcoming sessions and recordings of recent ones.
Informational webinars presented by the RefWorks Product Manager and recordings of past ones can be found on our
Our New RefWorks screencasts are available 24/7 on our YouTube Channel.
RefWorks currently only allows for sharing inside your institution. Each person you share your collection with will need a RefWorks account created prior to sharing in order to view your research .
The person you've invited will get an email notification, and a notification inside RefWorks, where they can accept (or reject) the invitation. If the person doesn’t have a RefWorks account, they will be asked to create one.
Remember, when you share a collection any sub-collections are also shared.
Viewing a collection's sharing status
To view what collections you have shared, look for the sharing icon next to the collection name.
By selecting Sharing Settings from the menu, you can access the settings for your shared collection to modify them.
In the Sharing Settings you can also: