Have questions regarding the new RefWorks or need some technical support? Contact our Support Team for help.
E-mail us or telephone us +1- 800-521-0600 ext. 74440 or +1-734-997-4440
Support hours are:
Monday – Friday: 8:00 am – 9:00 pm Eastern Time
In addition, the new RefWorks Support Pages are available at any time.
More information about upgrading to the new RefWorks can be found on our
We offer several webinars on many different topics each month. Below are links to our schedule of upcoming sessions and recordings of recent ones.
Informational webinars presented by the RefWorks Product Manager and recordings of past ones can be found on our
Our New RefWorks screencasts are available 24/7 on our YouTube Channel.
The integration of RefWorks and Summon makes it easier for library users to conduct research, save
reference citations, share content, collaborate with colleagues, and export and cite references. This
provides students and faculty with a more efficient and reliable process for producing the best research
papers and grants. Combining these two powerful solutions creates an intuitive, modern, compelling user
experience while increasing engagement, knowledge-sharing and collaboration among researchers.
When your Summon administrator enables this option, your RefWorks account will become the default saving option for all the results you discover through Summon.
Just use the "RefWorks Log In" option from the dropdown button and enter your RefWorks credentials:
From this moment on, all the documents you select with the "save this item" button will be saved to RefWorks when you select the folder icon from the top menu.
Note: If you are a RefWorks and Summon customer and don't see this option, contact your Summon administrator.
To learn more about Summon, we invite you to visit the Ex Libris knowledge center.