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Academic Video Online (AVON): Support

Overview of the database with links to guides and tutorials

Live Webex Demo

We also offer live demo sessions over the interface and available functionalities for library staff and interested faculty groups.  If you would like to set up an interactive session to cover refining searches, an overview of the video player, and creating clips and shareable playlists, then please contact the appropriate librarian at your institution to set up a group session or contact the Alexander Support team at support@alexanderstreet.com to schedule a walk-through session. 

In addition, we have live and recorded sessions posted below.

Technical problems?

If you are experiencing an access or technical issue with the interface you can refresh your session by hitting triple escape (escape three times quickly)  then try to access the title again.  If the issue persists, please email (support@alexanderstreet.com) the support team with the following information: 

  1. Identify if your issue is an access issue or a technical issue.  Are you accessing from on or off campus?  If you are accessing through your library proxy what is the URL link you are using to access?
  2. What is the issue that you are seeing?  Take a screenshot of the error.  If this is a technical issue, what is the URL where the issue is occurring?
  3. Take a screenshot of the diagnostic screen when you are encountering the error.  Hit triple escape (three times quickly) to access the diagnostic screen.

This information is helpful to the support team and can help expedite resolution for your issue. 

For Librarians and Faculty

Video Overviews and Additional Support: