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Early Encounters in North America: Support for Users

Support for Users

Extensive documentation on the platform exists here, http://solomon.eena.alexanderstreet.com/eena.help.html, with information on searching, fields and their descriptions, and more. 

If you are experiencing an access or technical issue with the interface please refresh your session then try to access the title again.  If the issue persists, please email (support@alexanderstreet.com) the support team with the following information: 

1) Identify if your issue is an access issue or a technical issue.  Are you accessing from on or off campus?  If you are accessing through your library proxy what is the URL link you are using to access?

2) What is the issue that you are seeing?  Take a screenshot of the error.  If this is a technical issue, what is the URL where the issue is occurring? 

This information is helpful to the support team and can help expedite resolution for your issue.