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California K-12: Technical Support

Start Here!

Do you need to set up access? Configure IP addresses? Add an Access Name/Access Code for remote authentication? Look no further! Watch the video below:

Video Link

Set Up

Districts and charter schools that do not have access should register using this link hosted by our friends at TeachingBooks. Following its completion, our team will create your login information and send you a welcome letter.

Once you have enrolled, you can promote all of the resources available through the California K-12 Online Content Project using this HTML template

To learn more about the California K-12 Online Content project, please see the California State Library's information site

Remote Access

When you register for ProQuest access, you will be asked to provide your school or district's IP ranges. This will authenticate users onsite. For off-campus access, you will need to provide students with the Access Name and Access Code provided to you by customer service. Please contact Customer Service if you have registered for access but do not know this information. 

The following URLs prompt students to enter login information, and may be promoted on your website for off-campus use

Please note that Schools & Educators Complete is not listed because users will need to create personal accounts for off-site access. This handout provides more information about accessing Schools & Educators Complete.

Access Note: Your school or district's Access Name and Access Code may be a string of letters and numbers that are difficult to remember. To add an additional Access Name and Access Code, administrators can log into the ProQuest Administrator Module or contact Customer Support to create one for them.

Promotion

Our friends at TeachingBooks created an HTML template schools are welcome to use to promote their resources. Alternatively, students may access resources at https://proquest.libguides.com/californiak12/students

At present, several resources are available in Destiny, and we are currently working on connectivity with Clever. Currently, schools can create ProQuest hyperlinks in Clever, but these will not authenticate users. More information is available from Clever at this link

Additionally, we have printable bookmarks, where teachers can fill in remote Access Name and Access Code credentials.  Please contact customerservice@proquest.com if you do not know this information

Support

If you are a site administrator, more information is available on the ProQuest Administrator Module (PAM) LibGuide. This is where administrators add and remove IP addresses, run usage statistics, and add/change Access Names and Access Codes,

Technical Support contact information is available on this LibGuide