Have questions regarding the new RefWorks or need some technical support? Contact our Support Team for help.
E-mail us or telephone us +1- 800-521-0600 ext. 74440 or +1-734-997-4440
Support hours are:
Monday – Friday: 8:00 am – 9:00 pm Eastern Time
In addition, the new RefWorks Support Pages are available at any time.
More information about upgrading to the new RefWorks can be found at: https://knowledge.exlibrisgroup.com/RefWorks/Training/ProQuest_RefWorks_Customer_Resources
We offer several webinars on many different topics each month. Below are links to our schedule of upcoming sessions and recordings of recent ones.
Informational webinars presented by the RefWorks Product Manager and recordings of past ones can be found at: https://knowledge.exlibrisgroup.com/RefWorks/Training/ProQuest_RefWorks_Customer_Resources
Our New RefWorks screencasts are available 24/7 on our YouTube Channel. Click here to begin watching.
RefWorks has an easy to use tool that installs in any web browser called the Save to RefWorks button. The Save to RefWorks button grabs information from any web page – in some cases a complete article – and adds it to your RefWorks library.
To add the Save to RefWorks button to your browser, click on the More icon and select Tools. Simply drag the Save to RefWorks button to your browser. Once you’ve installed it, go to any web page and click the Save to RefWorks button to capture the information.
You can save a set of search results or an individual article - the choice is yours. You can easily edit metadata prior to importing into RefWorks.