Have questions regarding the new RefWorks or need some technical support? Contact our Support Team for help.
E-mail us or telephone us +1- 800-521-0600 ext. 74440 or +1-734-997-4440
Support hours are:
Monday – Friday: 8:00 am – 9:00 pm Eastern Time
In addition, the new RefWorks Support Pages are available at any time.
More information about upgrading to the new RefWorks can be found at: https://knowledge.exlibrisgroup.com/RefWorks/Training/ProQuest_RefWorks_Customer_Resources
We offer several webinars on many different topics each month. Below are links to our schedule of upcoming sessions and recordings of recent ones.
Informational webinars presented by the RefWorks Product Manager and recordings of past ones can be found at: https://knowledge.exlibrisgroup.com/RefWorks/Training/ProQuest_RefWorks_Customer_Resources
Our New RefWorks screencasts are available 24/7 on our YouTube Channel. Click here to begin watching.
RefWorks is now integrated with ProQuest’s Summon discovery service. Researchers have persistent access across both platforms, which allows them to save reference citations, collaborate with colleagues, and share content. In this page you will learn how we use the Summon Index to enrich your RefWorks experience. If you are a Summon Customer, you may also be interested in the fact that RefWorks is fully integrated into Summon.
Wenever you add a new citation, the new RefWorks will use the Summon index to auto complete the fields for you. This is a powerful feature you can use in many situations:
Whenever you add a title in a new reference, the summon index will be queried authomatically and at the bottom of the page you will see suggestions for autocompletion:
Just select the title that matches your reference and the fields will autocomplete:
In some cases you will be even offered to load the full text as well. How does that work?
Finally, you can always activate the auto complete functionality clicking on the blue ray button next to the title field:
This is especially useful when you need to find missing fields, e.g. authors.
To learn more about the Summon Index, we invite you to visit the Ex Libris knowledge center.