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Customer Support Information: Customer Support Information

Technical and Customer Support Information

Customer Support

Contact Customer Service for questions about:

  • Products you should have access to
  • Product set-up
  • New orders and/or renewal order process
  • Account maintenance
  • Usage questions
  • Renewal questions

Sunday: 2:30 PM - 11:30 PM EDT

Mon. - Thurs.: 5:00 AM - 10:30 PM EDT

Friday: 5:00 AM - 6:00 PM EDT

Contact phone numbers (until 6pm US Eastern time):

U.S. and Canada: 800-521-0600 x72971

International: +800.4997.4111 or 734-761-4700 x77120


U.S. and Canada:


Technical Support

Contact Technical Support for questions about:

  • Authentication Issues
  • Product Interface or Display
  • Product Functionality
  • Search Results
  • Linking
  • Usage
  • Content-related questions

Monday - Sunday: 8:00 AM-3:00 AM EDT

Please consult the following article for Support Resources and contacts: